BECAUSE IT’S OUR RESPONSIBILITY
FoxCigar.com is committed to enforcing the laws prohibiting tobacco sales to minors. In fact – we do not sell cigars or tobacco related accessories to anyone under the age of 21 years old. Our products and services are intended for adults only. If you are under the age of 21, please leave the site immediately.
In our commitment to ensure trust in every relationship and fulfill our responsibilities to the general public we utilize a highly-trusted, non-affiliated, 3rd party company called EVS (Electronic Verification Systems, LLC) for identify and age verification services.
HOW DOES EVS (ELECTRONIC VERIFICATION SYSTEMS) AGE VERIFICATION PROCESS WORK?
The system from EVS’ verification process is called IdentiFraud. IdentiFraud will quickly confirm your identity and age by cross-referencing your name, address and date of birth with various public, private and credit related databases.
IS THE INFORMATION PROVIDED SECURE?
Yes, absolutely. All of the information provided is secured using 256-Bit encryption. EVS does not store, sell or share your data within their company or third parties. Your data is sensitive and is treated as such to ensure it is safe.
WHAT HAPPENS IF I CANNOT BE VERIFIED BY THE EVS IDENTIFRAUD SYSTEM?
On some occasions when the primary method of verification fails you will be asked to very your identity with EVS through their “Knowledge Based Authentication”. In this instance you will be asked a series of questions that only you will know.
If the age / identity verification is not successful we will contact you via phone and email to help complete the process. Generally speaking, this will require a submission of a State issued drivers license or another form of government-issued ID to verify your date of birth.
These additional steps will only be required when authentication data is limited and will only effect a small number of our clientele.
CAN NON-U.S. CUSTOMERS STILL BE AGE-VERIFIED?
FoxCigar.com’s use of the EVS IdentiFraud technology is exclusively used to verify the identity and age of individuals with U.S recorded information. Residents and individuals living in all other countries will be required to complete the manual review and verification process.
HOW DO I CONTACT FOX REGARDING MY VERIFICATION?
We can be reached by phone at (480) 983-5420 or at (800) 730-2087. You can also email us at firstname.lastname@example.org (or use the handy form on this page).